FAQs

Bookings

We’d love to have you join us.

Register your details here to save your spot in one of our programs.

Referring someone? submit a referral here on behalf of an NDIS participant.

Payment - NDIS Claims

Need an invoice?
If you're plan-managed or self-managed, we’re happy to send an invoice directly to your plan manager or you, if you’re self-managed.

Just a quick heads-up:
Receiving an invoice doesn’t automatically secure your spot in a program. Your place will be confirmed once full payment has been received.

Bringing a Companion

There's no charge for companions who are simply there to support you.

The only time a fee would apply is if your carer or companion is actively participating in the program themselves.

If you have a Companion Card, please share the details with us before your program begins so we can make the necessary arrangements.

Accessibility Matters

Most of the community spaces we use are designed to be easily accessible.

If you have any specific access needs, just let us know.

Refund Policy

We understand life happens and sometimes you may need to cancel.

Usually, we ask for at least 7 days' written notice if you need to withdraw from one of our programs.

If something unexpected comes up, like a family or personal emergency and you can provide supporting evidence, we may be able to offer a shorter notice period.

Please note that any flexibility with this policy is at our discretion and based on individual circumstances.

Attendance & Wellbeing

We understand that sickness is sometimes unavoidable.

If you're unable to attend a session due to illness, please let us know as soon as possible, ideally 24 hours before the session begins.

We offer the option to attend a makeup session (mini gatherings only) or we provide access to session materials, depending on availability.

Feedback & Grievance Procedure

At Be Well Be Me, we believe that everyone deserves to feel respected and heard.

We’re committed to creating a welcoming space where you can share your thoughts, feedback or concerns openly, knowing that we’ll take them seriously.

If something’s not right or you’re feeling frustrated, let us know in writing here so we can discuss it.