Privacy policy

Be Well Be Me
Effective Date: 3 June 2025

At Be Well Be Me, your privacy matters. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and share personal information while delivering our small, lifestyle-focused group programs for adults with disabilities.

1. What We Collect

We may collect the following types of personal information:

  • Name, contact details, and emergency contacts.

  • Disability and health information relevant to your program participation.

  • NDIS plan details, including plan manager information.

  • Companion Card or access requirements.

  • Communications and feedback.

  • Preferences for receiving updates or marketing.

  • Website usage data via tools like Google Analytics (non-identifiable).

2. Why We Collect It

We collect this information to:

  • Deliver and tailor our group programs to meet your needs.

  • Manage your bookings, invoices, and attendance.

  • Communicate with you and/or your nominated supports.

  • Monitor and improve our service delivery.

  • Send marketing communications (only with your consent).

  • Analyse website usage and improve user experience through Google Analytics.

3. Marketing Communications

From time to time, we may send you updates about new programs, events, or offerings from Be Well Be Me.

  • You will only receive marketing communications if you have provided your consent.

  • You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

  • We do not sell or share your personal information for external marketing purposes.

4. Google Analytics and Website Data

Our website uses Google Analytics, a service that tracks anonymous website usage data such as:

  • Pages visited.

  • Time spent on site.

  • Device and browser type.

This information helps us improve our website and understand how users engage with our content.

Google Analytics does not collect personally identifiable information, and you can opt out by installing the Google Analytics Opt-out Browser Add-on.

5. When We Share Your Information

We only share your information when necessary, and never without good reason. This may include:

  • Your plan manager or support coordinator (if applicable).

  • Third-party service providers who help deliver our programs.

  • Government or legal authorities where required by law.

  • Marketing platforms (only if you've consented to receive communications).

6. Your Rights

You have the right to:

  • Request access to your personal information.

  • Correct any inaccurate or outdated details.

  • Withdraw consent to use your information.

  • Opt out of marketing communications.

  • Make a privacy complaint if you believe your information has been mishandled.

7. How We Keep Your Information Safe

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Access is limited to staff and facilitators who need the information to support you.

8. Contact Us

If you have any questions about this policy, or would like to access or update your information, please connect with us